Here's how we'll succeed with Geoship.
Commercialized chemically bonded ceramics after 11-year R&D program by Argonne National Labs, creating ultra-high strength, low-carbon building materials originally developed for nuclear industry.
Carrying forward Buckminster Fuller's patented geodesic dome technology from 1954, combining it with modern bioceramic materials for mass-producible housing.
Expanding beyond single homes to natural homes, creative studios, retreat centers, guest homes, and regenerative villages indicating market diversification.
Transitioning from prototype development to mass production of bioceramic panels while maintaining quality and cost efficiency.
Navigating complex regulatory approval processes for innovative building materials and unconventional dome architecture across different jurisdictions.
Educating consumers and builders about benefits of geodesic dome architecture and bioceramic materials compared to traditional construction methods.
For businesses with large TAM, there is no better growth engine than outbound. We approach this process not as a guessing game, but as a structured experiment in message-market-fit.
Every two weeks, we launch 4 to 8 campaigns — each one a unique combination of industry, segment, persona, value angle, and language framework. This lets us isolate what resonates and where.
If the contact list is small, we rotate personas to avoid message fatigue. If the list is large, we hold persona constant and rotate segments to uncover scalable patterns. Messaging angles and frameworks are always varied, allowing us to test strategic positioning at scale.
This system produces more than leads — it reveals what your market actually responds to. That means faster learning, sharper positioning, and a repeatable path to relevance.
We could write the perfect email, but if it hits spam folders, game over. That's why we go heavy on infrastructure: 60 primary domains with 120 inboxes (split between Outlook and Gmail), plus 60 backup domains with another 120 inboxes for redundancy. We handle ESP matching, spam detection avoidance, domain reputation management, and all the technical stuff that keeps your emails landing where they're supposed to.
We get creative with data sources. Sure, we can pull from ZoomInfo or Apollo, but we're also hitting industry-specific databases, scraping conference attendee lists, pulling from trade association directories, mining LinkedIn group members — whatever gets us the right people. Then we layer behavioral signals on top using tools like Apify, RB2B, and Ocean. Downloaded a competitor's case study? Visited your pricing page? Engaged with industry content? All of that intent data gets combined with our lists to create dynamic prospect pools that update based on actual buying behavior.
We use everything — boilerplate templates, custom messaging, industry-specific angles, persona-based copy, you name it. Then we test all of it against the signals data we're collecting. Maybe a proven template works best for recent funding signals, but custom copy converts better for job change triggers. We're constantly running these combinations through A/B tests to see what actually drives conversations. It's not about one approach — it's about knowing which approach works for which signal.
What you'd pay on your own vs. with Charm
We're experts (our teammate just won the world competition) in the most powerful tool that exists for go-to-market teams. We use this tool to streamline all of our intent scraping, contact enrichment, and then create custom targeted copy for every single person we contact.
A web-wide contact discovery tool that finds lookalike contacts across the entire internet, not just specific databases.
Email infrastructure health and lead verification service that validates email addresses before sending campaigns.
Cloud-based automation platform that extracts data from social networks and websites at scale.
B2B data platform focused on lookalike contact and company discovery based on your ideal customer profile.
Deanonymization platform that reveals identity information about visitors to your website.
Web scraping and automation platform with intent monitoring capabilities.
Open-source workflow automation tool that connects different apps and services together.
Enterprise email infrastructure management platform that handles domain setup, warming, monitoring, and deliverability optimization. Ensures your emails reach inboxes instead of spam folders through sophisticated infrastructure management.
LinkedIn automation platform designed for conducting outreach campaigns at scale.
Private email sequencing platform built specifically for Charm's internal use with private IP pools, servers and custom-built features.
11 enterprise tools, all managed entirely by Charm
Metric-based milestones, not vague promises.
Kickoff & Discovery
Discovery call completed and ICP documented
All tool access provisioned (Clay, HubSpot, HeyReach, etc.)
Domain infrastructure planned (email domains, warming strategy)
Campaign framework and testing roadmap defined
Slack channel established for daily communication
Infrastructure Build
Email infrastructure deployed (domains, inboxes, SPF/DKIM/DMARC)
Clay workflows built for lead enrichment and scoring
HubSpot sequences configured and tested
Initial warming process started (50-100 emails/day/inbox)
First campaign copy drafted and approved
LinkedIn outreach launched — automated connection requests + messaging sequences go live immediately
Why LinkedIn launches first
Email domains need 2-4 weeks to warm up before we can send at scale. LinkedIn doesn't have that constraint. So while your email infrastructure is warming behind the scenes, LinkedIn outreach is already running — generating conversations, booking meetings, and building pipeline from day one. Once email is fully warmed, both channels fire together for maximum coverage. This means you're never sitting idle waiting for infrastructure.
First Campaigns Live
First 4-8 campaigns launched across segments
Daily deliverability monitoring active
Reply handling process established
Initial meetings booked and tracked
A/B test results analyzed and documented
Optimization & Scale
Winning campaigns identified and scaled 2-3x
Underperforming campaigns paused or iterated
New campaign variations launched based on learnings
Pipeline metrics reviewed and reported
Roadmap for next quarter established
Outbound campaigns tailored to your business with follow-up sequences built in.
Target property owners in recent wildfire zones who need fire-resistant rebuilding solutions. Uses FEMA/insurance data to identify prospects.
Trigger: Property damage in wildfire zones within last 12-24 months
Why This Works
Leverages immediate pain from wildfire damage. Uses specific fire names and locations for relevance. Nuclear industry credibility builds trust. Insurance angle adds financial incentive.
Rebuilding after {{fire_name}}
Follow-Up Sequence
Target retreat center operators planning expansions or dealing with maintenance issues. Focus on mold-resistance and low maintenance.
Trigger: Retreat center expansion announcements, maintenance complaints, or mold remediation
Why This Works
Addresses specific retreat center pain points: mold, maintenance, guest experience. Uses acoustic benefits unique to domes. Competitor social proof.
Mold-free construction
Follow-Up Sequence
Target individuals researching climate-safe relocation due to extreme weather events. Focus on resilience and future-proofing.
Trigger: Searches for climate-safe locations, extreme weather damage, or sustainable living content engagement
Why This Works
Taps into climate anxiety and relocation research behavior. Uses NASA credibility and specific wind ratings for technical proof. Addresses convenience vs safety tradeoff.
Climate-safe housing
Follow-Up Sequence
Raise-focused outbound to climate-tech VCs, impact funds, family offices, and strategic angels actively deploying into housing, frontier materials, or climate resilience. Anchors on a recent portfolio signal to make the cold outreach feel warm.
Trigger: New fund announcement, portfolio add in housing/materials/climate, or public LP commitment aligned with Geoship's thesis
Why This Works
Leads with a specific thesis signal the investor already backs, so the first line feels researched — not generic. Frames Geoship inside a category they're already underwriting (climate-resilient housing + frontier materials), then makes a low-friction ask for a 20-minute intro instead of a full pitch.
Bioceramic housing round
Follow-Up Sequence
We built these campaigns from public research alone.
If we came up with ideas this targeted without ever speaking to your team, imagine what we'll build once we understand your ICP, your best customers, and the signals that actually matter to your pipeline.
$50M+ in Pipeline Generated
Youth Mental Health Teletherapy Platform
Challenge
With youth mental health reaching crisis levels and schools struggling to provide adequate support, Hello Hero needed to connect their teletherapy platform with decision-makers across thousands of school districts while simultaneously building their provider network to meet anticipated demand.
Solution
Our team executed an ambitious dual-track strategy: we built a comprehensive database mapping every administrator in every public school across the United States, then uncovered their direct contact information for personalized outreach. Running parallel campaigns, we simultaneously recruited licensed mental health professionals to ensure platform capacity could scale with client acquisition.
Results
$35M
Pipeline Generated
300+
Qualified School Leads
15+
Mental Health Professionals
6 Mo
Timeline
Led by Ben Tossel (Anthropic Investor, Makerpad) • AI Education SaaS
Challenge
With the AI education market becoming increasingly saturated, Ben's Bites needed to convert their newsletter audience into paying enterprise customers for their comprehensive learning platform. They had strong brand awareness but lacked a systematic outbound motion to reach enterprise buyers.
Solution
Our team deployed a multi-channel outbound strategy combining email campaigns, social media outreach, and inbound-led LinkedIn targeting to drive corporate adoption. We implemented coordinated outreach (over 40 different campaign types!) targeting business leaders and executives at Fortune 500 companies investing in AI training initiatives. Each campaign was A/B tested and optimized weekly.
Results
$2.5M
Pipeline Generated
156x
ROI in 120 Days
40+
Campaign Types Tested
4 Mo
Timeline
Restaurant Technology & Ghost Kitchen Platform
Challenge
VirtualFork needed to rapidly expand their restaurant partner network while competing against well-funded competitors in the ghost kitchen and virtual restaurant space. Traditional restaurant sales cycles were slow and required significant relationship building.
Solution
We built targeted campaigns focusing on independent restaurant owners and multi-unit operators, using job posting signals and review data to identify restaurants ready to expand their delivery presence without additional overhead. Our trigger-based campaigns identified restaurants hiring delivery drivers or expanding locations.
Results
$1.8M
Pipeline Generated
200+
Restaurant Leads
35%
Reply Rate
3 Mo
Timeline
Cloud-Based Accounting & Practice Management Platform
Challenge
Rightworks needed to accelerate their market penetration in the highly competitive accounting software space, targeting mid-market accounting firms considering a move to cloud-based solutions. Their sales team was stretched thin covering inbound leads.
Solution
We deployed intent-based outbound campaigns targeting accounting firms showing signs of digital transformation—hiring for tech roles, attending cloud accounting webinars, or engaging with competitor content. Our multi-touch sequences combined personalized email with LinkedIn engagement.
Results
$4.2M
Pipeline Generated
180+
Demo Requests
28%
Email Reply Rate
5 Mo
Timeline
Bill Pay & Financial Wellness Platform
Challenge
Highline needed to reach HR decision-makers and benefits administrators at mid-market companies to pitch their bill pay benefit. The challenge was breaking through the noise in a crowded employee benefits market where buyers are constantly bombarded by vendors.
Solution
We created highly segmented campaigns based on company signals—recent benefits announcements, open enrollment timing, and HR leadership changes. Our "poke the bear" approach asked questions about current employee financial wellness programs before pitching, resulting in significantly higher engagement.
Results
$3.1M
Pipeline Generated
95+
Enterprise Meetings
42%
Open Rate
4 Mo
Timeline
3-month commitment
$5,500/mo
Full email infrastructure (DKIM, MX, etc)
Full TAM Contact Data Map
Up to 50,000 emails monthly
Website visitor deanonymization
8 campaign deployments per month
1 LinkedIn account integration
3-month commitment
$9,500/mo
Everything in Starter, plus:
Up to 100,000 emails monthly (2x volume)
16 campaign deployments per month (2x testing)
3 LinkedIn account integrations
Weekly strategy calls
Dedicated account manager
If we don't generate ROI in the first 90 days, we'll work month 4 completely free. We're confident because we've done this dozens of times before.
Claim Your GuaranteeDeep-dive into your ICP, messaging, and goals. We map your target segments and define success metrics.
Domains, inboxes, warming, and tool configuration. We build everything you need to scale outbound.
Launch within 2-3 weeks of kickoff. Start generating pipeline with tested, optimized campaigns.
The people behind your pipeline
CEO, Charm
Oversees strategy, client relationships, and ensuring every campaign is built for measurable results. Your direct line to leadership.
Head of Sales
Drives partnership alignment, scoping, and making sure we're solving the right problems. Your go-to for anything commercial.
Stellar Growth
Clay expert and GTM engineer who has built 200+ enrichment tables and generated 90,000+ qualified leads across hundreds of campaigns. Powers our data infrastructure.
Let's map your ICP segments, audit your current outbound, and build a 90-day plan to fill your pipeline with qualified leads.
Schedule a Discovery CallHere's how we'll transform Geoship's support operations.
Commercialized chemically bonded ceramics after 11-year R&D program by Argonne National Labs, creating ultra-high strength, low-carbon building materials originally developed for nuclear industry.
Carrying forward Buckminster Fuller's patented geodesic dome technology from 1954, combining it with modern bioceramic materials for mass-producible housing.
Expanding beyond single homes to natural homes, creative studios, retreat centers, guest homes, and regenerative villages indicating market diversification.
Transitioning from prototype development to mass production of bioceramic panels while maintaining quality and cost efficiency.
Navigating complex regulatory approval processes for innovative building materials and unconventional dome architecture across different jurisdictions.
In competitive markets, support experience becomes a differentiator. Average support means lost customers.
We don't just provide bodies—we build systems.
For companies with growing customer bases, support becomes a strategic advantage, not just a cost center. We approach customer service not as a staffing problem, but as a systems engineering challenge.
Our model integrates four pillars: world-class staffing with rigorous selection, management infrastructure that ensures consistent quality, optimized systems that reduce friction, and AI architecture that amplifies human capability.
This isn't outsourcing—it's building a support operation that scales with your business while freeing your senior team to focus on what they do best.
Customer Service Representatives work 40 hours per week on your schedule—email, voice, chat, or community management. Our .01% talent selection rate means you get exceptional people. Team Leads are subject matter experts with native English capability, handling the toughest situations and providing daily oversight. All hiring is globally compliant via Deel, covering 10+ countries with full EOR compliance and HR handled.
Every agent receives 10 QA conversational reviews per week across all channels—we grade responses, identify coaching opportunities, and flag issues before they become patterns. Weekly 30-minute coaching sessions cover workflow review, language coaching, and performance improvement plans when needed. New agents go through 1-week training programs with 4 hours daily, managed by a domestic Account Manager who knows your product inside and out.
We start with a full helpdesk optimization—auditing views, teams, macros, custom fields, and integrations to streamline workflows. Then we build automation layers: chat flows for common questions, self-service options, routing rules, and triggers that handle routine work automatically. Sentiment routing ensures frustrated customers get routed to your most experienced agents immediately, before issues escalate.
Helpdesk AI (Zendesk, Gorgias, or Finn) handles Tier 1 support, automatic QA scoring, escalation protocols, and intelligent tagging. Charm AI goes deeper—custom brand voice training, real-time dashboards, and complex decision-making support for technical product questions. We also build your knowledge base infrastructure: centralized documentation, relational databasing for product information, and cross-platform accessibility so agents find answers instantly.
What you'd pay in-house vs. with Charm
Full-time customer service representative with technical product knowledge and expertise.
Health insurance, 401k matching, payroll taxes, workers comp, and other mandatory employer contributions.
Helpdesk licenses (Zendesk, Gorgias), phone systems, chat tools, CRM seats, and productivity software per agent.
Amortized cost of job postings, screening tools, background checks, and interview time across average CSR tenure.
Product training, brand voice coaching, systems training, and ongoing skill development.
Ticket audits, CSAT monitoring, call reviews, performance tracking, and quality reporting per agent.
Supervisor time, scheduling, workforce management, performance reviews, and escalation handling per agent.
Hidden cost of turnover—productivity gaps, rehiring cycles, and institutional knowledge loss spread across tenure.
All costs included: staffing, management, QA, training, systems
Onboarding & Audit
Systems audit complete (helpdesk, workflows, integrations)
Access setup and permissions configured
Kickoff call with Account Manager
Staffing requirements finalized
Systems Optimization
Helpdesk restructured (views, teams, macros)
Automation rules and triggers deployed
Sentiment routing configured
Recruitment in progress
Team Onboarded
CSRs hired and trained on your products
Knowledge base populated with product guides
Team Lead assigned and briefed
QA process active
Full Operations
Team handling live tickets
Weekly coaching sessions established
Performance dashboards live
Your senior team freed up for strategic work
Companies who transformed their support operations with CharmService
Early-stage IoT companies offering water testing and safety products in the pool & spa industry
Challenge
Both IoT startups required teams capable of both supporting and selling their IoT devices. They needed rapid deployment to keep pace with product launches and customer growth in the pool & spa industry.
Solution
Deployed 2-person teams within 14 days for each company, then scaled to 15+ person sales-aligned support teams with dedicated chat, phone, email, QA, AI and more. Built automated reporting systems to flag issues before customers noticed them.
Results
700+
Partner Stores
180
Days to Close
1000+
Issues Flagged
15+
Team Members
Third party sales agency selling vacation activities across all Hawaiian islands
Challenge
Needed to build a sales and support operation from the ground up to handle vacation planning for thousands of families. Required comprehensive sales cycles across retention, outbound planning, and inbound sales.
Solution
Established a 200+ person sales and support call center through meticulous planning. Optimized sales retention, outbound vacation planning, and inbound sales departments. Managed hundreds of thousands in monthly ad spend with best-practice marketing.
Results
$5M+
Revenue (Yr 3)
200+
Person Team
$0→$5M
3 Year Growth
6.6x
YoY Growth
$26B multinational confectionery corporation (Sour Patch Kids online store)
Challenge
Scale customer support while driving online store growth with AI sophistication. Required enterprise-grade quality standards with rapid response times for a major consumer brand.
Solution
Managed $1.5-2M monthly ad spend alongside 15+ agent team with AI/ML integration. Built sophisticated support workflows handling complex order issues while maintaining brand voice consistency.
Results
9x
Attention Burst
18%
Brand Lift
$500K
AI Revenue/Yr
15+
AI/ML Agents
High-speed internet provider serving underserved communities
Challenge
Tight Q4 deadlines with significant need for additional outbound sales. No training materials available outside of 1:1 interviews and scattered marketing assets. Needed fast ramp-up with limited resources.
Solution
Created a two-week sales and marketing course from scratch. Deployed creative cold-calling with agents dialing up to 10 numbers at a time. Unique email strategy with thousands of emails daily. Integrated with customer service team for retargeting.
Results
$250K
Business Generated
10%
Regional Sales
70%
Email Open Rate
10/hr
Connections
Staffing + Management
$3,000/mo
40 hrs/week on your schedule
Channels: Email, voice, chat, community
.01% talent selection rate
10 QA reviews per week
Weekly coaching sessions
EOR compliance via Deel
Staffing + Tech Stack
$3,500/mo
Everything in CSR tier, plus:
Helpdesk configuration & optimization
Automation rules & triggers
Sentiment routing setup
Systems audit & ongoing optimization
Performance reviews
Pay Per Ticket
$2.50/ticket
$1,000/mo base retainer
$1,000/mo retainer + $2.50 per ticket solved
No dedicated person staffed
SLAs guaranteed
Scale up or down as needed
Only pay for results
If any CSR quits or needs dismissal: replacement within 48 hours at no charge. No recruitment fees, no training delays, no coverage gaps.
Claim Your GuaranteeSystems audit, ICP for support roles, and success metrics. We map your current workflows and identify optimization opportunities.
Helpdesk optimization, automation deployment, and CSR recruitment. We build everything you need to scale support.
Live within 3-4 weeks. Trained CSRs handling tickets, QA active, and your senior team freed up.
Let's audit your current support operations, identify optimization opportunities, and build a plan to scale your customer service team.
Schedule a Discovery Call